The first baseball cards came out in the 1860s. The idea of collecting a complete set of whatever type card someone might be collecting has been a passion of many people for a very long time. Whether it’s sports cards, Marvel superheroes, or Pokemon, we’ve “gotta catch em all”. I don’t know what got me thinking about this, but I had, what I believe to be, a fun idea.
Members and clients feel more connected to a facility if they know, like, and trust the individuals that make up the organization. What if… you created a set of trading cards of your entire staff? Then, as a promotion, you tasked the members and/or clients to collect them all and offered prizes to those that accomplished that. They would get a bigger prize if they got them all signed, of course, because signed cards are always worth more.
You could give out random cards (just like you would find them in a gum package) for certain achievements such as taking a certain class or trying one of the club’s shakes. As in other card collecting, they could trade duplicates for cards they didn’t have yet.
Again, this would help members and clients connect with managers, trainers, teachers, cleaning staff, etc. and with that, a deeper connection to the club. I would try this in a heartbeat if we weren’t currently a two person operated boutique studio with two additional teachers. That doesn’t leave a lot of collecting to be done. (the pics above are just mock-ups)
I’d love to hear your thoughts on this and if you decide to try it, I’d love to follow your progress with it.
Return On Investment (ROI) is a measurement of the profitability of something. We try to predict it before making an investment and then we measure afterward to see if it was profitable.
In the fitness realm, businesses invest in equipment, programs, people, etc. in the hopes that the investment more than pays for itself in the end. Members and clients invest in their health and wellness by joining clubs, programs, and hiring personal trainers with the intent that it will pay off with added health and a better quality of life.
Pretty much everything we do has an ROI. Even donating or volunteering for a charity has the ROI of making us feel better about ourselves for having done so. Our ROI decisions aren’t always a conscious thing, but maybe we should start to make these decisions more consciously.
For fitness professionals, I’ve seen too many underinvest in themselves and their careers because “they can’t afford it”. “I can’t afford to go to that conference, take the course, hire that coach, or pay for that system.” But what if you actually looked at the return on those investments?
I had a personal trainer that used to work for me who would complain about doing paperwork(reporting client sessions and payroll) when she could be training and making more money. My suggestion was to hire someone to do it for her. If she paid the individual $15 an hour and the trainer could fill that hour with a client then if the trainer makes $45/hour (just picking a number) she still comes out $30 ahead and saves herself from a task she didn’t like doing. She never did hire the help.
What about conferences, certifications, a programs? What’s the total cost? Would what you learn help you get more clients? How many client sessions would it take to make it profitable? Let’s just say that the personal trainer makes $45/client session and the event or program could yield 2 additional client sessions/week. What kind of income are we talking?
1 wk = $90
2 wks = $180
3 wks = $270
4 wks = $360
8 wks = $720
52 wks = $4,680
How much was that conference, certification, or program again? What’s the ROI on it? Was the return higher than the investment? Rather than just looking at the investment number and letting your gut reaction stop you from making the investment, figure out the potential ROI and let that guide your decision.
Don’t be afraid to invest in yourself and your career if it’s going to give you the return you want.
I was recreating a presentation that I did last year, for the Fitness Business Specialist website, and decide to make it available to anyone that wanted to check it out. It offers 10 simple, low-cost marketing tips for your business. It’s just 37 minutes long. I’d love to hear your feedback in the comments section.
It’s not uncommon for struggling fitness professionals to believe that acquiring more fitness information is somehow going to help them build their business. If they don’t have a degree in exercise science or a major certification, maybe it will, but… once you have the basics, building your business isn’t going to come from another training certification. I know. I’ve held 20+ certifications over the years and while they added tools to my tool belt, they didn’t teach me anything about building my business. That, I had to learn on my own.
Now, if you wanted to build your business, where would you go to learn about business? Take a look at what is offered for certifications and certificate programs by a few of the major organizations and see if there’s anything missing.
NSCA: Certified Strength and Conditioning Specialist (CSCS) Certified Personal Trainer (CPT) Certified Special Population Specialist (CSPS) Certified Tactical Strength and Conditioning Facilitator (TSAC-F) Certified Performance and Sports Scientist (CPSS)
ACSM: ACSM Certified Personal Trainer ACSM Certified Group Exercise Instructor ACSM Certified Exercise Physiologist ACSM Certified Clinical Exercise Physiologist Specialty Credentials: Exercise is Medicine ACSM/NCHPAD Certified Inclusive Fitness Trainer (CIFT) ACSM/ACS Certified Cancer Exercise Trainer (CET) ACSM/NPAS Physical Activity in Public Health Specialist (PAPHS)
NASM: Certified Personal Training (CPT) Certified Group Fitness Instructor (CGFI) Performance Enhancement Specialization (PES) Corrective Exercise Specialization (CES) Nutrition Certification (CNC) Behavior Change Specialization (BCS) Virtual Coaching Specialist (VCS) Weight Loss Specialist (WLS)
ACE: Certified Personal Training Certified Group Fitness Instructor Certified Health Coach Certified Medical Exercise Specialist
SCW: Group Exercise Personal Trainer Aquatic Exercise Active Aging Active Aging Nutrition Aqua Barre Barre Boxing Career Crash Course Core Training Corrective Exercise Functional Flexibility Functional Pilates Group Step Group Strength HIIT Kettlebell Training Kids in Motion Meditation Mind Body Fusion Moms in Motion Nutrition Coaching for Fitness Professionals Nutrition, Hormones & Metabolism Performance Stability Training Pilates Matwork Pilates Small Apparatus Practical Approach to Recovery & Rolling Program Design for Fitness Professionals Small Group Personal Training Small Group Training Sports Nutrition T’ai Chi WaterinMotion Weight Management Yoga 1 Yoga 2 Flowing Yoga
ASFA: Personal Trainer Advanced Personal Trainer Master Personal Trainer Health & Wellness Coach Advanced Health & Wellness Coach Master Health & Wellness Coach Advanced Cycling Instructor Advanced Water Aerobics Instructor Advanced Group Fitness & Bootcamp Instructor Advanced Pilates Advanced Senior Fitness Instructor Advanced Yoga Advanced Sports Nutrition Water Aerobics Instructor Senior Fitness Instructor Pilates Sports Nutrition Yoga Functional Fitness Training HIIT Dance Fitness & Hip-Hop Aerobics Barre Self Defense Instructor Kettlebell Instructor Sport Specific Training Youth Fitness Training Running Coach Speed & Agility Instructor Stretching Instructor Women’s Fitness Instructor Bodyweight Training Step Aerobics & Cardio Kickboxing Martial Arts Fitness Instructor Tai Chi Health Club & Gym Manager* Core Fitness Training Competition Bodybuilding Trainer Olympic & Powerlifting Coach Balance & Stability Instructor Golf Fitness Instructor Triathlon Coach Foam Rolling Fitness Professional Kit
Now, there are some very interesting options listed above and I believe that you should never stop learning, but where were the business certifications or certificate programs? Out of all of those listed, only ASFA had any business offerings. They do offer a Health Club & Gym Manager*. However, you can take their True/False exam immediately and only pay if you pass. Do you think it’s easy? You can bet on it. So, how much do you really learn and how much is this really going to help your career? ACSM used to offer a very challenging Health & Fitness Director certification (which I achieved), but then they stopped offering the program after a few years.
What’s left? Having been a personal trainer and health club manager since 1980 and a business owner off and on throughout those years, I wrote a business book for fitness professionals, The Business of Personal Training that was published in 2018 by Human Kinetics. I also spent nearly 10 years on the NSCA Personal Trainer Exam Development Committee. Putting these two together, on April 5th, I’ll be launching an exam-based fitness business certificate program, the Fitness Business Specialist. Find out more at https://fitnessbusinessspecialist.com
There are a gazillion certification and certificate programs available to fitness professionals. Which is better… a certification or certificate program? This was a question that I had as I was preparing my upcoming “assessment-based certificate” (ABC) program. I wanted it to be a “certification” because I believed the public perceived it as being of greater value. However, the fact is they are just different. They do different things.
Let’s start with the purpose. A certification is an assessment meant to recognize competency in a particular area of information. While it may recommend certain resources, the information can be learned from any factual source. An ABC program, on the other hand, teaches the information and then assesses the participant’s competency on that material.
The assessment for a certification is conducted by a separate certifying body while the ABC assessment is conducted by the educational body.
As for ongoing requirements, certifications typically require ongoing education in order to maintain the certification, whereas ABCs only require passing the initial assessment to keep the designation.
Both the certification and the ABC program can earn accreditation if they meet the guidelines of the accrediting organization.
Note that an ABC program requires a demonstration of mastery and is not the same as receiving a certificate of completion or attendance.
Now that you understand the difference between these two you may notice, as I did, many certification programs out there that are actually ABC programs. Does it really matter? Maybe not, but I like to make sure that I’m not perpetuating a misunderstanding.
Once again, I feel the need to remind fitness professionals that Facebook and IG pics and videos that show themselves in their intense, half naked glory is not driving new members to their business. “Look at me! Look at how good I look! Look how driven I am. Train with me if you want to look as phenomenal as I do.” (That’s only a little bit exaggerated.)
I’m not saying they don’t get a lot of likes and comments. People like to look at great bodies and insane workouts (while sitting on their sofas at home). However, do they think, “Yeah, I want that person to be my trainer.”? It’s not as likely as you may think.
First, a spectacular body can be very intimidating. It can make people feel that unless they reach that pinnacle, they are losers. The thoughts of, “I could never reach that.” is constantly at play in their head.
Second, photos or videos of intense workouts makes viewers think, “That’s just too hard!” and “I can’t do that!” Let’s face it, people were fascinated watching The Biggest Loser, but the images of overweight individuals working out so hard that they were sick or crying or both did not inspire that many people to start working out. Remember, 80% of the US population doesn’t get the prescribed amount of exercise and 70% are overweight or obese.
What inspires people are pictures of caring, kind personal trainers and people similar to them working out with doable exercises and intensities. In selecting photos or videos, think about your target market. Who are they? What do they want? Use media that represents them, not you. Because it’s just not about you.
It’s very important to have a network of professionals that you can refer your people to. All of those things that they need that you do not do. This could be a chiropractor, a massage therapist, a registered dietician, or even a good car mechanic.
Being able to help your members/clients solve a problem that they have is a great way to build social currency (being held in higher esteem). Which equals greater loyalty. So, yea! However, be careful who you refer people to. Every referral that you make is a reflection on you and your brand. As said, a successful referral increases the positive feelings that people have for you, but, a negative experience can have the opposite effect. You lose respect and loyalty.
Build your referral network by getting to know the people you intend on referring people to. Chiropractor? Go talk with them and get an adjustment. Massage therapist? Get a massage. Don’t refer unless you know what they can do. Sure, it will take longer to build that network, but your clients, the people you referring your clients to, and your brand will thank you.
Note: What got me going on this was that I was talked into joining this online referral group. As I made connections to other businesses, I kept getting asked to refer them when I really didn’t know anything about them. Referrals are precious. Use them only when you know that they will serve your people well.
Once the pandemic restrictions are lifted, clubs/studios around the country will slowly start to reopen. Much of what I see published these days about plans for reopening is the importance of communicating with your members/clients. This IS very important. Not only does your facility need to take all of the steps necessary to create as safe an environment as possible for your members/clients, but you need to let them know exactly what you have done and will be doing. Their perception of safety is what will bring them back through your doors.
However, before that, you have to communicate with your team. They are going to have their own fears and concerns and if they don’t understand or agree with the reopening procedures, they won’t be able to pass that on to your members/clients.
Start by involving them in the discussion. Before you tell them what the new rules are, ask them what would make them feel safe in delivering their services. Ask them what they think would be important guidelines to put in place. Even if they come up with the same ideas that you had, if they say it first, there will be greater understanding and buy in. They may also come up with some items that you had overlooked. After they are satisfied with their list, ask their thoughts on any additional ideas that you might have had on your list.
Once reopening procedures are set, walk your whole team through the club/studio, mapping out how all of the new guidelines will be actualized. Answer all your teams questions thoroughly so that they are all on the same page and can communicate the guidelines to your members/clients. Document all of this in writing and/or video for their future reference.
Finally, role play potential challenges that may come up with members/clients. There are going to be members/clients that either don’t understand or don’t want to play by the rules. Role play these scenarios with your team and discuss the possible outcomes with them.
The best opportunity you have to get your members/clients back in your club/studio as soon as possible, is to have your team prepped, ready, and eager to help them with the transition into your facility’s new normal.
The national guidelines for reopening the country put gyms/health clubs/studios into Phase 1. As of Friday, some facilities opened in Georgia. How and if facilities were opening has been a huge discussion over the past week. Where do you stand and are you ready to safely reopen your business?
Our brick and mortar business, Jiva Fitness, is in Easton, PA. First, in PA, gyms are not in the first phase of reopening and I anticipate at least another month or two of being closed. However, now is a great time to talk about the considerations of how to safely open.
Let’s start by recognizing that there are the things we can do to prevent the spread of the virus and there are things we can do to increase the perception of what we are doing. What I mean by that is that if we just cleaned, sanitized, moved equipment, etc. and never said anything about it, people would not know how safe it is to come to our facilities. If we want our members/clients to return, we also need to show and tell them everything we are doing. Make everything visible and people will feel more comfortable. I’ve seen some great videos on the internet of clubs talking to their members/clients about what they are doing to safely reopen. That needs to be followed up by signage and by the constant assurance of the staff. (BTW, make sure your staff knows all that you are doing.)
Some things that can be done:
Encourage members/clients to stay at home if they are not feeling well. Don’t assume that people are thinking about it. Post a list of symptoms at the door and have them do a mental checklist just to keep them on guard.
Taking members temperatures at the door. Some facilities are doing this and others are taking staff’s temperatures. My thoughts? Not having a temperature does not mean they are not carrying the virus. It will create lines that will have to be controlled and spaced. One benefit of this, however, would be the perception of taking every precaution. This isn’t one that we’re going to implement at our facility.
Wearing masks would help but remember, you wear them to not infect others, not keep yourself safe. Do you make this mandatory? If optional, it’s always the “inconsiderate of others” types that leave weights on the floor, restack weights improperly, leave sweat on machines, don’t wear masks, and sneeze and cough on everyone and everything. (no rant here 😉 ) I also know masks are uncomfortable and can cause skin irritation when working out. So, I honestly don’t know about this one and will have to make a decision when it gets closer for us.
Washing hands on entry and exit seems to be a common precaution. While washing hands on entry would be good, this could also create lines that need to be controlled. As for washing on exit, I’m not sure how necessary or effective it is. For us, we don’t actually have a washroom in our facility, just one in the building’s common hallway. We will be requiring everyone to use the hand sanitizer on entry.
Increase the HVAC circulation frequency and change the filter more often if you can. In our historic building, we only have a vented heating system and window air conditioning, so this isn’t something we can do.
Increased cleaning schedule. Deeper and more frequent cleaning is needed for floors, equipment, all surfaces, door handles, drinking fountains (although, if we had one, I might turn it off), locker rooms, wash rooms, etc. This also includes having members clean everything that they touch/use (provide plenty of spray disinfectant and wipes or towels).
Encourage members to bring their own water bottles and mats. Mats are so up close and personal, I think everyone would be more comfortable using their own.
6′ distance apart and then some. Be generous with space. Remember, “spray” can travel more than 6′. We’re probably going to allow less than half capacity in our studio.
Have class equipment out and leave it out. Most studios have equipment located in one location where everyone needs to go to gather and take care of their equipment. We’re going to set up the equipment before class and, after they clean their equipment, members will leave them in place and we will switch the equipment for the next class.
Plenty of signage to inform and set expectations. Never assume people know or remember what they should be doing. You can have arrows on the floor to direct traffic and lines to denote 6′ distances. Whatever will help members/clients follow your guidelines.
Distance high fives. Keep the social distancing, but keep the social engagement (and maybe a little fun) happening.
Now, for us and many of you, it’s a sit back, wait and see. Then, when we get the official green light to reopen, we need to ask ourselves if we are comfortable with it. You need to feel very confident that opening will not put anyone at additional risk. In the meantime, get your reopening plan ready and make that decision when the time comes.