Service With a Smile?

Sounds simple enough, doesn’t it? It’s incredible to me how often I see people in the service industry that just don’t get it. How many times do you walk into a store or restaurant and can’t seem to get anyone’s attention or, if you do, you’re obviously interrupting something very important (like an inspection of their nail polish or a conversation they’re having with a co-worker) because they genuinely seemed ticked off that you’re there. Wouldn’t it be wonderful if everyone cared enough to even fake caring?
For me, it’s like Roy Scheider’s portrayal of Bob Fosse in the movie “All That Jazz”. Fosse wakes every morning up after obvious hard nights, throws some Visine in his eyes, takes a couple of uppers, and says to himself in the mirror, “It’s show time, folks!” and puts on his I-must-deal-with-the-public face.

While that may be an extreme example, the point is that every interaction that you have can make or break someone’s day. It’s no different with Personal Trainers. I always talk about it being “show time”. You need to leave everything that’s bothering you outside of work. Remind yourself you have the power to create positive experiences for others and that’s a wonderful thing. Enjoy that power. Even if life is hard outside of work, you can choose to focus on the positive effects you have on others while at work.
So, smile and pass it on.

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